Owner Letter Exhibit II
DRAFT EXHIBIT IIMay 1992
Subject:
Recall Campaign SD
Replace Heat Exchanger
Dear Volkswagen Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Safety. Act. Volkswagen has determined that a defect which relates to motor vehicle safety exists in some 1985 through early production 1991 model Volkswagen Golf, GTI and Jetta vehicles. Our records show that your car is one of the vehicles involved in this recall action.
Defect Description
The heating system of your vehicle uses a heat exchanger mounted inside the air ventilation housing underneath the dashboard for heat distribution throughout the passenger compartment. We have found that the plastic end-cap connecting the heat exchanger core to the engine cooling system could rupture allowing hot coolant to escape into the passenger compartment. Should this happen, some of the coolant could contact the driver's feet causing injury and steam up the interior of the vehicle, impairing visibility. This may result in an accident.
Remedy
We plan to replace the heat exchanger in your vehicle with an improved unit at no cost to you. We will contact you as soon as your dealer has the parts available that are needed to perform this repair. You should expect to be notified again in writing in the next few months. In the meantime, we suggest that you observe the following:
Precautions
If the coolant temperature warning light on the instrument panel of your car illuminates, activate your emergency flasher, stop your vehicle as soon as you can safely do so and contact your Volkswagen dealer.
Volkswagen is making every effort to manufacture and supply its dealers with a sufficient number of parts to complete the necessary repairs as expeditiously as possible. It you are concerned about the safety of your car, please consult your dealer. We appreciate your patience until we can advise you that you can make the necessary arrangements for the repair.
Service Problem Help
If your dealer fails or is unable to remedy the defect free of charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.
Attn: Customer Relations 2FO2
3800 Hamlin Road
Auburn Hills, MI 48326
Toll-free Telephone: 1 800 822-8987
If you still cannot obtain satisfaction, you may file a complaint with: Administrator, National Highway Traffic Safety Administration, U.S. Department of Transportation, 400 Seventh Street, S.W., Washington, D.C. 20590. Telephone 1 (800) 424-9393 (Washington, D.C. area: (202) 366-0123).
We regret any inconvenience this matter may cause. However, as part of our commitment to maintain your safety and satisfaction with our product, we want to make sure that your Volkswagen is safe and performs to your expectations.