Campaign - Replace Heat Exchanger: Overview
NOTM
DATE
September 1996
Subject:
1989/90 Model Volkswagen Passat and 1989/90 Model Corrado Vehicles Replace Heat Exchanger
Dear Volkswagen Dealer:
This is to inform you of the initiation of a voluntary safety recall campaign for 1989/90 model Volkswagen Passat and 1989/90 4-cylinder Corrado vehicles. This recall pertains to the replacement of the heat exchanger.
Defect Description
It is possible that if an engine overheats and the vehicle continues to be operated in that condition, the heat exchanger could leak.
Vehicle Identification Number Range
The vehicles affected are within the following vehicle identification number ranges:
Please note that the above VINs represent the lowest and highest serial numbers of affected vehicles. Use of the V-Crest campaign inquiry system will allow you to determine whether or not a particular vehicle, within the above VIN ranges, requires the corrective work.
NOTE Volkswagen will not reimburse under this recall action any duplicate recall repair work or a repair outside the VIN range.
Model Numbers
Remedial Action
Replace the heat exchanger in each affected vehicle with a new unit.
Important: Please Provide A Copy To All Personnel With Recall-Related Responsibilities!
Owner Notification Mailing
Volkswagen will mail first class notification letters to all known owners of affected vehicles beginning on or about September 12,1996. A copy of the applicable owner letter is included in this circular.
Vehicle Allocation
By separate mail and prior to owner notification, we will furnish you a computer list containing information for vehicles retailed by your dealership.
Work Procedure
All affected vehicles are to be repaired in accordance with the details outlined in the enclosed Work Procedure Booklet. Please ensure that technicians follow the steps and sequences outlined in this procedure. Additionally, we will provide you, prior to the onset of this recall, a video describing the most important and delicate steps of the Corrado work procedure. Also ensure that technicians view the instructional video prior to performing this recall work on a Corrado vehicle for the first time.
Special Tool
Some of the component fastening screws in the dashboard are more accessible by using an offset screwdriver. We will, therefore, supply each dealer with one (1)angle adapter, free of charge. Additional adapters, part number AEG014891, can be obtained by calling Equipment Solutions at 1(800) 892-9650.
Parts Information
We will automatically ship to you an initial supply of the following parts prior to the owner notification mailing:
Additional required parts must be ordered by you from your facing parts depot.
Please refrain from over-ordering any of these applicable parts (except antifreeze); you may be required to required to return excess Inventory.
Replacement Time / Reimbursement
To ensure proper payment, be sure to enter the correct reimbursement data into the system only for VINs showing a TM code in the V-Crest system.
TM Data Entry Procedure
The system automatically enters the labor and part numbers applicable to each of the listed reimbursement codes.
For vehicles which, according to your information are unreachable, please enter into the system one of the codes indicated, as applicable:
Coolant Disposal
The coolant drained during the repair work requires proper storage and disposal. To store/dispose the coolant waste material, follow your Canadian storage and disposal requirements.
Parts Disposal / Return
All removed parts, including heat exchangers, must be discarded immediately.
Customer Reimbursement Requests
Should a customer inquire about possible reimbursement for out-of-pocket expenses incurred for a previous repair to the heat exchanger, please instruct the customer to make a copy of the repair order and mail the original together with a cover note to:
Volkswagen Customer Relations - 2F02 (TM)
Up P O Box 842 Stn A
Windsor ON N9A 9Z9
Additional Campaigns
Some of the vehicles may be involved in an additional campaign(s). If so, the respective campaign code has been printed on the recall authorization form, as well as on your vehicle allocation list. In the interest of minimizing customer inconvenience, please ensure that any such additional campaign(s) is performed at the same time. For verification, always check your V-Crest recall system.
The V-Crest is the only campaign verification system; other systems are not valid.
Dealer Obligation
To ensure customer satisfaction, as well as minimize inconvenience, dealers are urged to service each vehicle at the scheduled service appointment time, offer and supply a loaner vehicle for one (1) day, and make sure that each owner vehicle is returned to the customer washed and cleaned inside. Every effort should be made to reduce any inconvenience to customers.
Dealers are to service each vehicle subject to this recall regardless of mileage, age of vehicle, or selling dealer, from this time forward.
Service Help
If you have any questions regarding this recall or any other recall or service action campaign, please contact me at (810) 340-4858.
Dealer Personnel Information
Please provide a copy of this communication to every person in your dealership who has campaign-related responsibilities and ensure that technicians view the instructional video prior to performing this recall work on a Corrado vehicle for the first time.
Thank you for your cooperation.