Warranty - A/T Diagnosing and Repairing
Number: V97-06Date: Feb 17, 1997
Subject:
Automatic Transmission, Diagnosing and Repairing
All Models with 4-Speed Automatic Transmission (AG4)
Whenever diagnosis or repairs are performed on a 4-speed automatic transmission:
^ Make copies of the attached "AG4 Transmission Diagnosis" worksheet (to use during diagnosis and repair procedures).
Note:
The "AG4 Transmission Diagnosis" worksheet will serve as part of the self authorization process for the repairs performed. Warranty claims without a completed diagnosis worksheet will NOT be paid.
^ The Technician must fill out the "AG4 Transmission Diagnosis" worksheet as completely as possible prior to performing ANY repairs.
Note:
Special tool US 9208 Transmission Test Kit is required to complete diagnosis.
^ Fax a copy of the completed worksheet to FAX Number: 1-800-403-4710
^ Attach the completed worksheet to the repair order and keep in the permanent vehicle file. Record must be available for review for a minimum of 2 years after the warranty claim has been paid.
Repair or Replace Transmission?
Volkswagen of America, Inc. policy provides that if the cost of parts and/or labor of a repair is within 80% of the cost of a complete unit, a complete new or remanufactured unit should be installed unless Volkswagen of America, Inc. policy specifies otherwise in particular cases.
Note:
Whenever dealing with major units, always follow the latest published Warranty guidelines.
It is the Dealer's responsibility to determine the most economical method of repair, the following criteria should be part of this decision making process.
1. - How many miles are on the transmission?
^ Less than 20,000 miles (32,000Km): Usually repair
^ More than 75,000 (120,000 Km): Usually replace
^ Between 20,000 and 75,000 miles: Depends on condition and damage
2. - What is/are the condition(s) being addressed?
^ Single failure: Usually repair
^ Multiple failures: Usually replace
3. - How much and what type of damage is there inside the transmission?
^ Contained clutch damage; clutch seal or bushing failures: Usually repair
^ Major damage; metal throughout the unit: Usually replace
Transmission Training Classes:
^ Operation and Diagnosis (Course No. 851600)
This course is specifically designed to enable the participant to become familiar with the operation of the Volkswagen AG4 transmission and the procedures necessary to diagnose them.
^ Disassembly and Repair (Course No. 852600)
This course is specifically designed to teach the participant the necessary skills to service and repair the Volkswagen AG4 transmission. The training class covers transmission disassembly, inspection, repair and reassembly.
Note:
Proper use of the "AG4 Transmission Diagnosis" Worksheet is extensively reinforced during these classes.
AG4 TRANSMISSION DIAGNOSIS