Campaign - Performance Enhancement Update: Overview
CAMPAIGN 59 UPDATEGROUP
00
NUMBER
138A
ISSUING DEPARTMENT
WARRANTY
CAR MARKET
U.S. & CANADA
DATE
May, 1992
TITLE
SERVICE
CAMPAIGN 59
UPDATE
REFERENCE BULLETINS:
Tech. Info. & Instr. 28-59 & 37-59
Parts Info. Bulletin 08-59 (U.S.); 08-59A (Canada)
* * * SUPERSEDES SMB 00-138, DATED MAY 1992 * * *
Volvo Cars of North America has determined that to improve vehicle performance certain technical updates are to be completed on 1992 model year 740/940 vehicles listed in this bulletin.
This special action is being taken as part of Volvo's commitment to improve our products and services.
The activities covered by this Service Campaign include:
^ Replacement of A/C Pressure Switches and/or Harness
^ Replacement of Regina Fuel Control Units
^ Replacement of Rex Ignition Control Units
For vehicles involved in these upgrades as well as for reimbursement information, a model/chassis range chart is enclosed. This chart identifies part numbers, operation information, and vehicles within the range including vehicles which have already been upgraded.
CUSTOMER NOTIFICATION
Owners of vehicles within the affected VIN ranges will be notified by letter directly from Volvo on or about the week of May 11, 1992. The letter will provide information explaining the improvements to be performed. The owner will be advised to contact a Volvo dealership to have the appropriate repairs completed.
CAMPAIGN RESPONSIBILITY
Dealers are to inspect/repair all vehicles within the Campaign range regardless of age or mileage. The repairs covered under Campaign 59 are free of charge to the owner. Your RMP/S will follow-up to ensure that this campaign is proceeding smoothly.
Parts Ordering
An initial allocation of A/C Switch Kits equal to 25% of the vehicle population will be made the week of May 4th. After the initial allocation of the A/C Kits, supplies may be ordered using normal parts ordering procedures.
P/N Kit Part Dese. Application Qty.
75318-6 Switches and Harness B230FT 1
75319-4 Switches and Harness B230F Bendix Cars 1
75320-2 Switches and Harness B230F LH2.4 and B234F 1
75321-0 Switches Only Based on VIN Range 1
ECU units may be ordered using normal parts ordering procedures. (No allocation will take place.)
P/N Kit Part Desc. Application Qty.
6842882-0 Fuel ECU Regina B230F Bendix Cars 1
3507696-7 Ignition ECU REX B230F Bendix Cars 1
Parts Return
For Campaign 59, all parts must be returned to the Warranty Parts Testing Department. Parts must be returned within 48 hours of payment using UPS Second Day Air in the U.S. or Purolator Courier in Canada. Reimbursement for freight will include this extra expense. All other parts return procedures apply.
To assist dealers in identifying the specific vehicles which require modification under this campaign and to schedule shop time accordingly, the "Dealer Vehicle Campaign List" is enclosed. This list details all vehicles that have been retailed by your dealership or are in dealer stock, within the affected VIN range. Each list is sequenced in VIN order, stock vehicles first, followed by retailed vehicles. A Campaign identification number has also been included for each vehicle in the column to the right of the VIN (Campaign 59A indicates Bendix cars, 59B indicates LH 2.4 cars).
Areas on the list headed "REP CODE" and "R/O DATE" are provided for dealers to enter the applicable Repair Order Number and Repair Order Date as each vehicle is modified. Retain this list as a permanent record of the action taken by your dealership for this campaign.
If a list is not enclosed, then according to our records, none of the affected vehicles were wholesaled to your dealership. However, you should be aware of the details of this campaign in the event that you are requested to perform repairs by a transient customer.
STOCK VEHICLES
The "Dealer Vehicle Campaign List" also identifies vehicles affected by this campaign which, according to our records, are in dealer stock at the time of launch. All stock vehicles must have Campaign 59 completed prior to customer delivery or dealer trade.
NOTE: IF ANY VEHICLE LISTED IN DEALER STOCK HAS BEEN RETAILED, IT IS THE DEALER'S RESPONSIBILITY TO CONTACT THE OWNER AND ARRANGE FOR THE REPAIRS TO BE COMPLETED.
Enclosed with this bulletin is a supply of "Campaign Labels." THESE LABELS ARE TO BE USED TO IDENTIFY Campaign 59 ONLY.
After Campaign 59 has been carried out, complete the label by entering your Dealer Code, and Repair Date (use a ball-point pen); then affix the label to the driver's door as illustrated in the diagram. Should you require additional labels, please contact your Area office.
A standard "W" claim form is to be used for submission of Campaign 59 for retailed and stock vehicles not a recall form.
The following information must be supplied in addition to the standard claim requirements when submitting for Campaign 59:
Either Operation number 370983 or 370984 (A/C Switches/Harness) is to be used as the main operation number and Kit P/N (based on the vehicle) as the failed part.
^ Submit as a Warranty Type 01 claim.
^ Only one (1) claim is to be submitted for all repairs applicable to the vehicle.
Complete reimbursement information for each activity covered by Campaign 59 is included in the following charts. The information is broken down by model and includes part descriptions/numbers and operation numbers, as well as the defect code and failed part number.
UPGRADED VEHICLES
Vehicles which have been upgraded at the Port with new A/C Switches/Harness can be identified by a sticker locatcd on the Fan Shroud marked "PSH." Regina Rex upgraded vehicles have an identification sticker affixed to the inside Fuel Filler Door "RE 92."
IMPORTANT:
Rex Ignition Control Units which have been upgraded are identified by checking the control unit (no sticker). If the unit is marked S101529102 C or D, do not change the ignition control unit Regina Fuel Control Units P/N 6842882-0 should not be replaced.
Operation number 370993 may only be claimed as an administrative allowance if the upgrade was completed at the port prior to wholesale. Therefore, it may not be claimed with any other operation number.
Range of vehicles require an Upgrade to A/C Switches and Harness Only.
UPGRADED VEHICLES
Vehicles which have been upgraded at the Port with new Switches/Harness can be identified by a sticker marked "PSH" on the Fan Shroud. These vehicles are not to be upgraded.
VEHICLES REQUIRE AN UPGRADE TO A/C SWITCHES ONLY
Dear Volvo Owner:
Your experience and satisfaction with your new Volvo is of primary concern to us. Our commitment to constant product and service improvements continues, even after you take delivery. Accordingly, we have recently introduced certain production changes that will enhance overall vehicle performance and driving pleasure. We would also like to add these enhancements to your Volvo, at no cost to you.
The following briefly describes the enhancement procedures:
The operation of the air condltlotiliig in your Volvo is controlled by pressure switches. We will install new switches, along with some related wiring. This upgrade is designed to optimize the air conditioning performance during low speed driving conditions and will offer greater reliability.
The engine management in your Volvo consists of microprocessor control units which controls ignition and fuel injection. We have introduced in production, new units, with enhancenients that improve cold starting characteristics and overall idle quality. We would like to upgrade these systems in your vehicle to improve its performance.
I apologize for any inconvenience this matter may cause, but your satisfaction with your new Volvo is of utmost importance to us. We appreciate your allowing us to perform these procedures to ensure that your new car meets Volvo's commitment to maintaining the highest standards of quality.
Please contact your Volvo dealer at your earliest convenience to arrange for an appointment. Should you have any questions, please call us at 1-800- 458-1552 (8:00 a.m. to 7:00 p.m. Eastern Standard Time). You can depend on our continued support of your ownership experience.
Dear Volvo Owner:
Your experience and satisfaction with your new Volvo is of primary concern to us. Our commitment to constant product and service improvements continues, even after you take delivery. Accordingly, we have recently introduced a production change that will enhance overall vehicle performance and driving pleasure. We would also like to add this enhancement to your Volvo, at no cost to you.
The enhancement procedure involves the air conditioning system. The operation of the air conditioning in your Volvo is controlled by pressure switches. We will install new switches, along with some related wiring. This upgrade is designed to optimize the air conditioning performance during low speed driving conditions and will offer greater reliability.
I apologize for any inconvenience this matter may cause, but your satisfaction with your new Volvo is of utmost importance to us. We appreciate your allowing us to perform this procedure to ensure that your new car meets Volvo's commitment to maintaining the highest standards of quality.
Please contact your Volvo dealer at your earliest convenience to arrange for an appointment. Should you have any questions, please call us at 1-800- 458-1552 (8:00 a.m. to 7:00 p.m. Eastern Standard Time). You can depend on our continued support of your ownership experience.
May, 1992
TO: ALL VOLVO DEALERS U.S. AND CANADA
RE: CAMPAIGN 59 UPDATE
Service Manager Bulletin Gr. 00 Number 138 details responsibility and reimbursement information for Campaign 59.
Updated information affecting chassis ranges for this Campaign is provided in the attached bulletin update to be certain you have the latest data. Revisions are indicated by a black bar down the left side of the page next to the change.
For your corivenience, we are reissuing the entire Service Manager Bulletin. Therefore, it is very important that you discard the original Service Manager Bulletin and replace it with the updated information (Gr. 00, No. 138A).
The Dealer Vehicle Campaign Lists which were issued with the dealer mailing reflect the updated information.
Remember, you must submit a standard warranty "W" claim NOT a recall claim to receive reimbursement for this campaign.
Please review this update completely so you are aware of all the necessary submission procedures.