Audio System - Stuck CDs in Audio System
GROUP:39
NO:
004
TITLE:
Stuck CDs in Audio Units
ISSUING DEPARTMENT:
Warranty TMA
CAR MARKET:
United States, Canada
DATE:
01/16/2009
REFERENCE BULLETINS:
SMB 00-170
This SMB supersedes TNN 39-51 dated 04-16-2008 and RTJ 16506 issued 06-18-2008. Both will be deleted.
Description:
This document describes the process for returning audio units diagnosed with stuck CDs. Following are two basic procedures to use as applicable.
IMPORTANT:
IF A COMPACT DISC UNIT HAS BEEN DIAGNOSED WITH A DEFECT OTHER THAN
STUCK CDs, PLEASE BE SURE TO EJECT THE CDs FROM THE UNIT WHILE IT IS
STILL CONNECTED TO THE VEHICLE BEFORE RETURNING TO TMA OR YOUR
LOCAL DC. PLEASE ENSURE THAT THE CD'S ARE PROMPTLY RETURNED TO THE
CUSTOMER.
Procedure # 1: TMA WARRANTY RETURNS
For All Audio units that are requested to be returned to TMA for Testing and Analysis.
Compact Discs may get stuck in the CD-Changer drive. If this occurs, DO NOT ATTEMPT to remove them.
Please fill out the CD Return Form shown completely and legibly.
The form must be visible inside the audio box.
IT IS MANDATORY THAT YOU OR THE CUSTOMER FILL IN THE CUSTOMER'S FULL
NAME AND COMPLETE ADDRESS ON THE CD RETURN FORM.
Return the CD return form and the audio unit to TMA per established shipping instructions as detailed in SMB 00-170.
Upon removal, customer's CDs will be mailed to the Customer per the information on the CD Return Form within 2-3 weeks of receipt.
IMPORTANT NOTE!
IT IS IMPORTANT THAT YOU INCLUDE THE CD RETURN FORM WITH THE DEFECTIVE UNIT.
IF THE CD RETURN FORM IS NOT INCLUDED WITH AN AUDIO UNIT DIAGNOSED WITH STUCK CDs, AND YOU DO NOT INCLUDE THE CUSTOMER'S RETURN ADDRESS, YOU WILL BE RESPONSIBLE FOR REIMBURSING THE CUSTOMER FOR THEIR CDs. VOLVO WILL ONLY OPEN AND REMOVE CDs FROM CHANGERS THAT ARE RETURNED WITH THE CD REMOVAL FORM.
Note:
Audio units tampered with or opened, or damaged from foreign objects inserted into mechanism drives (e.g., coins, business cards or visibly evident peeling CD-R labels) will not be covered under warranty.
IMPORTANT
Please wait for the TMA Parts Return Request before returning these units.
Please ensure that all TMA Warranty claims, TMA Warranty Core reports and the CD Form are included with the unit.
Procedure # 2:
STRAIGHT CORE RETURNS
For returning a non requested or non-warranty audio core unit to your local Distribution Center with a CD Changer diagnosed with stuck CDs.
Please fill out the attached CD Return Form completely and legibly.
The form must be visible inside the audio box.
IT IS MANDATORY THAT YOU OR THE CUSTOMER FILL IN THE CUSTOMER'S FULL
NAME AND COMPLETE ADDRESS ON THE CD RETURN FORM.
Continue to include all applicable Core Reports with the units. Return the unit to your local Distribution Center.
The local Distribution Center will process the units and forward the units to the refurbishment facility. CDs will be removed by the refurbishment facility. The CDs will be returned to the customer per the information on the CD Return Form. This process may require more than 3 weeks, depending upon the audio unit type and the refurbishment facility.
In order for this process to be successful, the CD Return form must be filled out and visible inside of the audio box with the audio unit and the customer's name and complete address filled out.
IMPORTANT NOTE!
IT IS IMPORTANT THAT YOU INCLUDE THE CD RETURN FORM WITH THE DEFECTIVE UNIT.
IF THE CD RETURN FORM IS NOT INCLUDED WITH AN AUDIO UNIT DIAGNOSED WITH STUCK CDs, AND YOU DO NOT INCLUDE THE CUSTOMER'S RETURN ADDRESS, YOU WILL BE RESPONSIBLE FOR REIMBURSING THE CUSTOMER FOR THE COST OF THEIR CDs. VOLVO WILL ONLY OPEN AND REMOVE CDs FROM CHANGERS THAT ARE RETURNED WITH THE CD REMOVAL FORM.
Note:
Audio units damaged from foreign objects inserted into mechanism drives (e.g., coins, business cards or visibly evident peeling CD-R labels) may result in a loss of core credit.