Retailer Letter

November, 1996

To: All Volvo Retailers - U.S. and Canada

Re: Recall 80

Volvo Cars of North America, Inc., and Volvo Canada Ltd., have announced a safety recall on the throttle housing of certain 1996 and 1997 Model Year 850 and 960 series vehicles equipped with naturally-aspirated, five cylinder (20 valve only) and six cylinder engines. A total of 12,530 vehicles in the U.S. and 691 in Canada are potentially affected.

There is a possibility that the screws which attach the throttle plate to its axle (shaft) may in time come loose, resulting in a loose throttle plate. A loose throttle plate, in extreme circumstances, may come in contact with the throttle housing, which may thereby prevent the throttle from returning to idle position. The throttle housing will be replaced on all affected vehicles.

OWNER NOTIFICATION

Announcement letters will be sent directly to owners of 1996 and 1997 850 and 960 series vehicles on or about November 8, 1996.

RETAILER RESPONSIBILITIES

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 80 is free-of-charge to the owner.

ALL STOCK (NEW & USED) VEHICLES AT U.S. RETAILERS MUST HAVE RECALL CAMPAIGN 80 COMPLETED PRIOR TO RETAIL SALE AS REQUIRED BY SECTION 154(D) OF THE U.S. NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT. WE STRONGLY RECOMMEND THAT CANADIAN VOLVO RETAILERS COMPLETE THIS RECALL ON STOCK VEHICLES PRIOR TO RETAIL DELIVERY.

In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your District Manager Parts and Service will follow up to ensure that this campaign is proceeding smoothly.

A complete description of the campaign requirements and claim submission procedures will be sent under separate cover to your Service Manager. It is the Retailer's responsibility to review the details provided in the informational materials listed below with all retail facility personnel involved:

- Service Manager Bulletin
- Technical Information & Instructions
- Owner Letter
- Parts Information Bulletin

Your cooperation in completing these important procedures is greatly appreciated.

DRIVE SAFELY