Body - Water Intrusion Into Passenger Compartment
Title Water intrusion into passenger compartment S40 / V50Ref No US14545.1.3 en-GB
Issuer -
Partner 3 US 7510 Volvo Cars North America
Func Group 8000
Func Desc body, cab and interior
Status Released
Status Date 04-05-2012
Issue Date 04-05-2012
Reference VIDA
Attachment
Vehicle Type
CSC Customer Symptom Codes
DTC Diagnostic Trouble Codes
Text
DESCRIPTION:
We have had cases of water intrusion into the passenger compartment of S40 and V50 vehicles. Customer comments may include: water on the carpet, odor, and noise. If you have a vehicle with water on the front floor of the passenger compartment be sure to inspect / address all causes of intrusion listed within this document as necessary to avoid repeat repair! These are known issues and are the most common causes of water intrusion on S40 and V50. You may find more than one of these conditions exists
simultaneously causing the water intrusion.
NOTE:
Do not limit the possible cause to these listed, although less likely you may have an issue not included here.
IMPORTANT INFORMATION:
Should the floor carpet / foam pad be affected by the water intrusion every attempt should be made to REUSE this material. The original mats and carpets ensure the best fit. Reusing the material may require cleaning and drying for reinstallation after repair.
Suggestions for cleaning: Household cleaning agents appropriate for the condition. Including but not limited too carpet cleaning agents. If the deodorizer / cleaner used has a "perfume" odor be sure to notify the customer so they're aware when they take possession of the vehicle.
Suggestions for drying: Place in direct sunlight, place in an area within the retailer facility that is warmer and dryer, safely hang by a heater unit.
Should a carpet / foam pad be replaced the original should be returned to TMA WITHOUT being placed in a bag for review. Please include any / all information related to what was attempted and why in your judgment it needed to be replaced. If it is determined that this material could have been reused it will be returned to you and your claim will be debited.
See attached for additional information.
To view TJ attachment continue to see attachments.
WARRANTY CLAIM INFORMATION