Symptom Troubleshooting

Audio System Symptom Troubleshooting - Audio disc does not play

Special Tools Required

- Diagnostic CD 07AAZ-SDBA100

Audio disc does not play

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Disc labels should not be used in the audio-navigation unit or audio unit. They may jam and damage the player mechanism.

1. Turn the ignition switch to ON (II).

2. Turn on the audio system, and try loading a disc.

Does the disc load?

YES -

Go to step 3.

NO -

Go to Audio disc does not load troubleshooting Audio Disc Does Not Load.

3. Insert another disc to see if the symptom can be duplicated.

Does the disc play?

YES -

Operation is normal.

NO -

Go to step 4.

4. Insert audio diagnostic CD (T/N 07AAZ-SDBA100) into the audio-navigation unit or audio unit.

Does the disc play?

YES -

The original disc is faulty or has an unreadable format.

NO -

- With navigation: Substitute a known-good audio-navigation unit (including the HDD) Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.
- Without navigation: Substitute a known-good audio unit Audio Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation.