(1) Customer Problem Analysis

When troubleshooting, the problem symptoms must be confirmed accurately and all preconceptions must be eared away in order to give an accurate judgement. To ascertain just what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time it occurred.

Important Points in the Problem Analysis:
The following 5 items are important points in the problem analysis. Past problems which are thought to be unrelated and the repair history, etc. may also help in some cases, so as much information as possible should be gathered and its relationship with the problem symptoms should be correctly ascertained for reference in troubleshooting.





A "Customer Problem Analysis Check Sheet" is provided in the troubleshooting section for each system for your use.