Pinpoint Test R: The Satellite Radio Is Inoperative/Does Not Operate Correctly
Information and Entertainment System
Pinpoint Tests
Pinpoint Test R: The Satellite Radio Is Inoperative/Does Not Operate Correctly
Normal Operation
Digital signals are received by the satellite radio antenna and sent to the Audio Control Module (ACM) through the satellite radio antenna cable. The satellite receiver is internal to the ACM.
When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the built-in satellite receiver is associated with the Vehicle Identification Number (VIN). As a result, the ACM cannot be swapped from one vehicle to another.
If there is an open in the satellite radio antenna circuit, there is no satellite audio. The audio system display indicates a satellite antenna concern when the audio system is operated in satellite radio mode. To diagnose an open in the satellite radio antenna circuit, GO to Pinpoint Test S. Pinpoint Test S: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio
- DTC U2014:96 (Control Module Hardware: Component Internal Failure) - sets when the ACM detects an internal fault to the built-in satellite radio receiver. This results in complete loss of satellite radio functionality.
This pinpoint test is intended to diagnose the following:
- Subscription status
- Satellite radio system concern
- ACM
PINPOINT TEST R: THE SATELLITE RADIO IS INOPERATIVE/DOES NOT OPERATE CORRECTLY
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R1 VERIFY AN ACTIVE SUBSCRIPTION
- Operate the audio system in satellite radio mode and observe the FDIM display.
- Does the display indicate the subscription has expired?
Yes
The subscription has expired. INFORM the customer to contact Sirius to re-activate the subscription.
No
GO to R2.
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R2 CHECK THE ACM DTCs
- Retrieve the ACM DTCs.
- Is DTC U2014:96 present?
Yes
GO to R4.
No
GO to R3.
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R3 CHECK THE SATELLITE SIGNAL PID (SAT_SIG_STR)
- Enter the following diagnostic mode on the scan tool: ACM DataLogger.
- Monitor the ACM PID (SAT_SIG_STR).
- Does the PID indicate "No Signal"?
Yes
GO to Pinpoint Test S. Pinpoint Test S: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio
No
GO to R4.
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R4 CHECK FOR CORRECT ACM OPERATION
- Ignition OFF.
- Disconnect all the ACM connectors.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect all the ACM connectors and make sure they seat correctly.
- Operate the system and determine if the concern is still present.
- Is the concern still present?
Yes
INSTALL a new ACM. REFER to Audio Control Module (ACM) Audio Control Module (ACM). TEST the system for normal operation.
No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
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