Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired

Bluetooth cell phone cannot be paired

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- When six Bluetooth phones are already paired, delete a device before pairing another one.

1. Turn the ignition switch to ON (II).

2. Press the PICK-UP button (with navigation) or HFL TALK button (without navigation).

Does a beep sound?

YES -

Go to step 3.

NO -

Go to step 6.

3. Check online at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

4. If you have the client's Bluetooth phone, go to step 5. Otherwise, pair a known-good Bluetooth phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.�

NO -

Go to step 6.

5. Pair the client's Bluetooth phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Go to step 6.

NO -

The client's Bluetooth phone is defective or not compatible.�

6. Connect the HDS to the DLC.

7. Clear the DTCs with the HDS.

8. Turn the ignition switch to LOCK (0) and then back to ON (II).

9. Check for DTCs.

Is there any DTCs indicated?

YES -

Troubleshoot the indicated DTCs.�

NO -

Go to Voice control does not work/respond troubleshooting Symptom Troubleshooting or HFL Switch Test HFL Switch Test.�