Campaign - Air Bag Module Replacement: Overview
REVISEDCode: KF
October 20, 1997
Subject:
1989-93 Audi Vehicles Equipped With
Air Bag I System
Replace Air Bag Sensor Module
Dear Audi Dealer:
This is to inform you of the initiation of a voluntary safety recall campaign of some 1989-93 model Audi vehicles equipped with an Air Bag I System. This recall involves replacement of the air bag sensor module.
Problem Description
Audi has determined that some air bag sensor modules could cause the air bag to deploy in the absence of an impact or accident.
Vehicle Identification Number Ranges
Please note that the above VINs represent the lowest and highest serial numbers of affected vehicles. Use of the V-Crest campaign inquiry system will allow you to determine whether or not a particular vehicle, within the above VIN ranges, requires the corrective work.
Note:
Audi of America, Inc. will not reimburse under this recall action any duplicate recall any repair work or a repair outside the VIN range.
Important:
Please Provide A Copy To All Personnel With Recall-Relate Responsibilities!
Model Numbers
Remedial Action
Each affected vehicle requires the installation of a new air bag sensor module.
IMPORTANT NOTE:
If an affected Audi has equipment installed by sales or service facilities other than an authorized Audi dealer (such as an alarm system, cellular telephone or disc player) which needs to be removed in order to perform the recall work, please inform the customer, prior to performing any work, of the cost of removal and/or reinstallation of such equipment and inform them that extra time and/or parts needed will be at their expense. In the event that the customer refuses, under these conditions, to have the recall performed, it is equally important that the repair order be clearly marked "Customer Refused Repairs" and the campaign system is updated with Damage Code KF20.
Owner Notification Mailing
Audi of America, Inc. will mail first class notification letters to all known owners of affected vehicles beginning on or about October 20, 1997. A copy of the owner letter is included in this circular.
Vehicle Allocation
Included with this package is a computer list containing information for vehicles of owners who may reside within your area of responsibility.
Important Note:
The above-mentioned listing includes owner names and addresses obtained from state motor vehicle registrations. Under the law of some states, including regulations set forth by the California Department of Motor Vehicles, vehicle registration information may only be used for recall purposes. Use for other reasons may constitute violation of state law.
Limitation on Sale or Lease of Certain Vehicles
Section 154(d) of the National Traffic and Motor Vehicle Safety Act of 1966 mandates that dealers correct, prior to delivery for sale or lease, any vehicle which fails to comply with an applicable Federal Motor Vehicle Safety Standard or which contains a defect relating to motor vehicle safety. It is, therefore, imperative that any vehicle in your new or used car inventory and affected by this recall is corrected prior to sale.
Work Procedure
All affected vehicles should be repaired in accordance with the enclosed Work Procedure.
Air Bag Sensor Module Registration
When replacing an air bag sensor module, the postage-paid Air Bag Component Registration card (example below) must always be completed and mailed immediately. For your convenience, a supply of cards have been included with this package. Please clearly print the VIN on the registration card and peel off the lower portion of the label containing the 12-digit (alpha/numeric) serial number from the new air bag sensor module (if provided). Affix the label to or clearly print the serial number in the space provided on the registration card. Mail each card immediately upon completion of the repair.
Additional registration cards, part number W42 ABAG REP CD 23, are available and can be ordered, free of charge, by calling the VW Order Desk at (800) 544-8021.
Parts Information
Prior to owner notification, we will automatically ship to you an initial supply of replacement air bag sensor module kits based on your vehicle allocation. The parts are as follows:
Parts Return
Removed air bag sensor units must be placed in the original packaging of the replacement unit and returned to:
Wolverine Mailing, Inc.
1601 Clay Street
Detroit, MI 48211
ATTN: AUDI DEPOT (KF)
Replacement Time/Reimbursement
To ensure prompt reimbursement, use the correct reimbursement code applicable to the work performed on the specific vehicle. Recall claims will only be paid for vehicles which include the recall code KF in the V-Crest system at the time of the repair.
KF Data Entry Procedure
For all vehicles which, according to your information are unreachable, please enter into the system one of the codes indicated as applicable:
KF 20 Customer Refused Repairs
KF 30 Total Loss
KF 40 Vehicle Stolen
KF 50 Vehicle Left U.S.
KF 60 Customer Moved - No Forwarding Address
KF 70 Vehicle Sold - New Owner Unknown
Additional Campaigns
Some of the vehicles may be involved in an additional campaign(s). If so the respective campaign code has been printed on the recall authorization form, as well as on your vehicle allocation list. In the interest of minimizing customer inconvenience please ensure that any such additional campaign(s) is performed at the same time. For verification always check your V-Crest recall inquiry system.
V-Crest is the only campaign verification system; other systems are not valid
Dealer Obligation
To ensure customer satisfaction, as well as minimize inconvenience dealers are urged to service each vehicle at the scheduled service appointment time, offer and supply a loaner vehicle for one (1) day; and make sure that each vehicle is returned to the customer washed and cleaned inside. Do not let any customer wait longer than necessary during the recall service of the vehicle. Every effort should be made to reduce inconvenience to customers.
This recall service must be performed by the servicing dealer irrespective of mileage, age of the vehicle or where the vehicle was originally sold.
Service Help
If you have any questions regarding this recall or any other recall or service action, please contact me at (248) 340-4850
or
Gerald Lasky (248) 340-4734
John von Hollen (248) 340-4858
Sheila Gailliard (248) 340-4855
Dealer Personnel Information
PLEASE INFORM AND/OR PROVIDE A COPY OF THIS COMMUNICATION TO EVERY PERSON IN YOUR DEALERSHIP WHO HAS CAMPAIGN-RELATED RESPONSIBILITIES, INCLUDING ACCOUNTING PERSONNEL.
Thank you for your cooperation.