Navigation System - Can't Eject Navigation DVD

91 CD/DVD cannot be ejected

91 11 25

2013790/7

November 29, 2011.

Supersedes Technical Service Bulletin Group 91 number 11 - 01 dated July 20, 2011 for reasons listed below.





Affected Vehicles





Condition
^ The Navigation DVD or Audio CD/DVD cannot be ejected.

^ No DTCs are stored in the corresponding module.

^ The Eject button is not stuck. When pushing the Eject button, the drive does not sound as if it is trying to eject the CD/DVD.

Technical Background

Vehicles with DVD-based Navigation Systems now have the Navigation DVD installed during production. To prevent theft of the DVD during transportation, the Eject button of the Navigation drive is disabled. The Navigation system itself, e.g. route guidance, functions as specified.

For vehicles without Navigation based DVDs, the disc slot is not locked during production. If the eject button operates as described above, follow the procedure to enable the eject button as explained below.

Production Solution

Not applicable.

Service

1. Use the VAS Tester to enable the Eject button of the CD/DVD drive:

MMI 3G / 3G+





Through GFF, perform the test plan to enable the eject button through Function / Component Selection >> Service Work >> 5F - Eject Button, lock/unlock.

MMI 2G





Through GFF, perform the test plan to enable the eject button through Function / Component Selection >> Service Work >> 37 - Eject button, lock/unlock.

RNS-E





Through GFF, perform the test plan to enable the eject button through Function / Component Selection >> Service Work >> J401-NAV Sys. w/CD Drive, enable eject button.

Verify the eject button functions correctly.





Warranty

Additional Information

All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.