Campaign - Reactivating Telematics Control Unit: Overview
SI B84 04 06Phone, Navigation Systems
March 2006
Technical Service
This Service Information bulletin supersedes S.I. B84 04 06 dated February 2006.
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS.
[NEW] designates changes to this revision
SUBJECT
Service Action: Reactivation of Telematics Control Unit (TCU)
MODEL
E46 (3 Series)
E53 (X5)
E60 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series)
E83 (X3)
E85 (Z4)
SITUATION
Certain vehicles have had the TCU Mobile Identification Number (MIN) and Mobile Device Number (MDN) inadvertently deactivated. This may cause the manual and automatic emergency call and roadside call (BMW Assisttrade;), not to function. This Service Action reactivates the TCU by assigning a new MIN and MDN to the TCU.
Copies of the customer notification letter and Q&A are shown in this bulletin.
To minimize customer's inconvenience caused by this service action, pick-up (and deliver after repair) the affected vehicle from customer's home or provide appropriate alternative transportation.
Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the vehicle fueling and valet costs may be found in the Warranty portion of this bulletin.
AFFECTED VEHICLES
This Service Action involves 3 Series, 5 Series, 6 Series, 7 Series, X3, X5 and Z4 vehicles with BMW Assisttrade; produced from 9/18/2002 to 12/2/2004.
In order to determine if a specific vehicle is affected by this Service Action, refer to the Chassis Numbers shown.
PROCEDURE FOR E46, E53, E83, E85 VEHICLES
1. The BMW Assisttrade; contract expiration date and the TCU activation status must be checked on DCSnet under Service/Vehicle History Inquiry. Refer to Aftersales bulletin B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW Assisttrade;) for more information. If the customer has not renewed the BMW Assisttrade; services and the contract has expired, no further action is required. If the customers account is still active, proceed to step two.
2. [NEW] To obtain a new Mobile Identification Number (MIN) and Mobile Device Number (MDN) perform the following steps:
^ Download "B842205_TCU_Reactivation_Form" attached to SI B84 22 05.
^ Complete the TCU reactivation form.
^ Fax the completed form to (201) 307-3707.
A return call or fax from a Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst at (201) 307-4347 to expedite the process.
3. The vehicle must be located within the Verizon Wireless network for step 4 of the reactivation procedure to work properly. See the attachment to SI B84 15 03 for list of centers located outside this network. If the vehicle is not in the Verizon Wireless network perform steps one and two and then follow these additional steps.
^ Create a PuMA case to receive TCU shipping authorization.
^ Remove the TCU from the vehicle.
^ Send the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy of the PuMA case via FedEx to:
BMW of North America, LLC
Attn: Body Electrical Technical Hotline (TCU Reactivation 840406)
1 BMW plaza
Montvale, NJ 07645
(201) 573-2000
^ BMW of North America, LLC will reactivate the TCU and ship it out on the same business day it was received.
^ After receiving the TCU back from BMW of North America, reinstall the TCU, and place a BMW Assisttrade; call as outlined in step 7.
4. Once you receive the new MIN and MDN, simultaneously press the Roadside Assistance "Wrench" button and the mayday "SOS,, button for greater than 8 seconds. The TCU will automatically place two calls approximately 20 seconds apart.
^ First call - " *2289011 will be displayed on the radio or status line on the Board Monitor (BM). The TCU will make a connection to network provide. A verbal message will be heard that the phone is being programmed. At the end of the programming, a message should be heard that the phone was successfully programmed.
^ Second call - "*22891" will be displayed on the radio or status line on the Board Monitor (BM). The TCU will make a connection to network provider. A verbal message will be heard that the roaming capabilities are being updated. At the end of the call, a message should be heard that the roaming capabilities were successfully updated.
5. If you do not hear the message that either of the calls were successfully completed, the process must be repeated.
6. Switch the ignition off for 10 seconds. The new MIN and MDN will then be imported into the TCU.
7. Test the BMW Assist(TM) service for proper operation by placing a test call (press the Roadside Assistance "Wrench" button). Make sure the BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update their records as needed.
PROCEDURE FOR E60, E63, E64, E65, E66 VEHICLES
1. The BMW Assisttrade; contract expiration date and the TCU activation status must be checked on DCSnet under Service/Vehicle History Inquiry. Refer to Aftersales bulletin B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW Assisttrade;) for more information. If the customer has not renewed the BMW Assisttrade; services and the contract has expired, no further action is required. If the customer's account is still active, proceed to step two.
2. [NEW] To obtain a new Mobile Identification Number (MIN) and Mobile Device Number (MDN) perform the following steps:
^ Download "B842205_TCU_Reactivation_Form" attached to SI B84 22 05.
^ Complete the TCU reactivation form.
^ Fax the completed form to (201) 307-3707.
A return call or fax from a Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst at (201) 307-4347 to expedite the process.
3. Once you receive the new MIN and MDN, use the following path within the DIS or GT1 to check and write the new MIN and MDN.
^ Function Selection
^ Complete vehicle
^ Body
^ Audio, video, navigation (MOST)
^ Fixed Installation
^ Telematic Control Module (US)
^ Reactivate internal telephone module
^ Select test module (Reactivate internal telephone module B8400_00358)
4. The below screen will be displayed.
^ Select Option 1 (Read MIN/MDN/SID/NID) Select the right screen arrow.
^ Print the screen to record the original MIN and MDN. Select the right screen arrow.
^ Select Option 2 (Write MIN) Select the right screen arrow.
^ Using the number key pad on the left side of the screen, enter the new MIN.
^ Select the right screen arrow.
^ Verify the new MIN.
^ Select the right screen arrow.
^ Select Option 3 (Write MDN) and select right arrow.
^ Using the number key pad on the left side of the
screen, enter the new MDN. Select the right screen arrow.
^ Verify the new MDN. Select the right screen arrow.
^ Select Option 1 (Read MIN/MDN/SID/NID). Select the right screen arrow.
^ Check that the new MIN and MDN have been written correctly to the TCU.
^ Select the right screen arrow.
^ Select Option 5 (End test module). Select the right screen arrow.
6. The BMW Assist services procedure must be completed per SI B84 15 03 for all vehicles, except E65 and E66 produced before 3/05.
7. The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon Wireless Network perform the outlined procedure and then follow these additional steps.
^ Create a PuMA case to received TCU shipping authorization.
^ Remove the TCU from the vehicle.
^ Send via FedEx the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy PuMA case to:
BMW of North America, LLC
Attn: Body Electrical Technical Hotline (TCU Reactivation 840406)
1 BMW Plaza
Montvale, NJ 07645
(201) 573-2000
^ BMW of North America, LLC will reactive the TCU and ship it out on the same business day it was received.
^ After receiving the TCU back from BMW of North America, reinstall the TCU a place a BMW Assisttrade; call as outline in step 7.
LABEL INSTRUCTIONS
This Service Action has been assigned code number 461. After the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-278) and:
a. Emboss your BMW dealer warranty number in the middle of the label (1);
b. Punch out code number 461 printed on the label (2) and,
c. Affix the label to the B pillar as shown.
If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on top of another one because a number from an underlying label could appear in the punched-out hole of the new label.
WARRANTY INFORMATION
Reimbursement for this Service Action will be via normal claim entry utilizing the information shown.
Disclaimer