Cell Phone - iPhone(R) Application (Apps) Stops Working

SI B84 01 12
Communication Systems

April 2012
Technical Service

SUBJECT
iPhone Application (Apps) Stops Working

MODEL
E82, E88 (1 Series)
E89 (Z4)
E90, E91, E92, E93 (3 Series)
F01, F02 (7 Series)
F04 (Active Hybrid 7 Series)
F06 (6 Series Gran Coupe)
F07 (5 Series Gran Turismo)
F10 (5 Series)
F12, F13 (6 Series)
F25 (X3)
F30 (3 Series)

Vehicles produced with option 6VC (Combox controller) and 6NR (BMW Apps)

SITUATION
After connecting the iPhone to the vehicle, the BMW Connected App stops working. This occurs immediately after the "Home" button has been pressed or the "Key Lock" has been manually activated on the phone.

CAUSE
iPhone operating software

INFORMATION
Do not replace any parts!

Advise the customer of the following:

1. The BMW Connected App must be started on the iPhone in order to access the BMW Apps via the iDrive.

2. Pressing the "Home" button or activating the "Key Lock" on the iPhone will terminate the App. The App then becomes inaccessible via the iDrive.

3. The App cannot be started via the iDrive.