Claim and Warranty Information

Submit a Product Campaign Claim with the information indicated below:

FAILED PARTS LABOR LAB OTH*
REPAIR PERFORMED PC PART NO. ALLOW FC OP HRS HRS

INSTALL CRANKSHAFT 1 10068524 ** 00 V3830 .6 . 1
PULLEY ATTACHMENT KIT

*Campaign Administrative Allowance

**The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.

Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.

Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim submission.
REIMBURSEMENT

Current and past owners of 1981-84 Chevrolet Chevette models equipped with a 1.6L gasoline engine, air conditioning and power steering are eligible for reimbursement for unreimbursed repair expenses due to a previous crankshaft pulley bolt fracture, regardless of the age or mileage of the car at the time of the occurrence.

To obtain reimbursement, eligible owners must submit claims to an authorized Chevrolet dealer for vehicles involved in this campaign no later than
March 1, 1988. Claims must be supported by documentation that reasonably:

(1) discloses repair or towing costs were incurred for a crankshaft pulley

bolt fracture, (2) identifies the entity or person who performed the repairs or towing, (3) identifies the date(s) of such repair or towing and (4) discloses the amount of unreimbursed repair or towing expense paid by the owner. Original receipts are preferred, but in this instance will not be required by General Motors.

Claims for customer reimbursement on previously paid repairs are to be submitted according to the form and instructions included with this bulletin. Additional forms are to be reproduced locally.

Documented unreimbursed towing expenses up to $25.00 per occurence will also be reimbursed.

In the event a claim for reimbursement is rejected, the owner may submit the claim to General Motors voluntary mediation/arbitration program administered by the Better Business Bureau.

REQUEST FOR REIMBURSEMENT:

INSTRUCTIONS

1. R.O. NUMBER & DATE: The dealership should enter the R.O Number and Date of the owner's or dealer's paid receipt or invoice.

2. REQUEST DATE (MONTH, DAY): Date owner or dealer requested reimbursement.

3. VEHICLE IDENTIFICATION NUMBER: VIN involved.

4. MILEAGE: Enter mileage at time of transaction. (If not available, enter "0".)

5. FC Code is preprinted on form.

6. LABOR OPERATION NO. - Use T1187.

7. & 8. SUBLET DMN & LINE TOTAL: Enter total amount of reimbursement. (Do not enter parts or labor hours on claim.)

9. AUTH. CODE: If the amount of reimbursement approved is $300 or less, no authorization is needed. If the amount exceeds $300, contact Chevrolet Representative for GSD-740 authorization.

10. REQUESTED REIMBURSEMENT: Dealer Service Manager enter amounts determined from owner supplied invoices or paid receipts, which are covered.

11. APPROVED AMOUNT & 740 STAMP: Dealer Service Manager to determine based on reimbursement policy of this bulletin. If the total amount exceeds $300, contact Chevrolet Representative for GSD-740 authorization.

12. See Item 11 to determine need for GSD-740 authorization.

13. DEALER REFERENCE INFORMATION:

A. Enter Document Number and Line Number on which claim was submitted.

B. Enter Claim Memo Number and Date when claim is credited.

C. Enter Number of Dealer Check to Owner, if applicable. Date Check was written, if applicable. Date copy of Check was attached to OWNER REQUEST FOR REIMBURSEMENT file.

14. OWNER INFORMATION (must include telephone number).

15. DEALER INFORMATION & SERVICE MANAGER SIGNATURE: To be completed by Service Manager.

16. EXPLAIN: Should the Dealer Service Manager determine, after review of owner's invoices/receipts, that the reimbursement case is not eligible; Service Manager should write reason on worksheet, explain to owner, and place a copy of the worksheet in the file.

If the amount approved by the Chevrolet Representative is different from the amount determined by the dealer, the Chevrolet Representative will provide a reason as an explanation to the owner.

17. The Dealer is then to issue the owner a check for reimbursement in the approved amount. A copy of the check issued to the owner is to be attached to the Dealer's file copy of the request within 30 days after Dealer credit is received and retained for 24 months from date of credit.

Dear Chevrolet Owner:

General Motors has determined that the crankshaft pulley bolt may fracture on some 1981-1984 Chevrolet Chevette models equipped with a 1.6L gasoline engine, air conditioning, and power steering, causing the accessory drive pulley to separate from the crankshaft. This letter is sent to notify you to take your Chevette to an authorized Chevrolet dealer for preventative service at General Motors' expense and to advise you of the availability of reimbursement by General Motors in the event your car has experienced a pulley bolt fracture.

If this pulley separates from the crankshaft, you may hear an under-hood
noise much like a rock contacting the underside of the car. You will
continue to have full manual steering control if this condition occurs, but
the power assist to the steering will be lost. It is also likely your
engine power will be lost as if your car had run out of gas. To prevent a
pulley separation from occurring on your vehicle, General Motors is prepared
to have authorized Chevrolet dealers take preventative action at no charge
to you. We encourage you to have this service performed regardless of
whether your vehicle has previously experienced a pulley bolt fracture.

Instructions for this service have been sent to your Chevrolet dealer. Please contact your dealer to arrange a service date. The labor time necessary to make this modification to your vehicle is approximately forty
(40) minutes. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.

If your Chevette has previously experienced a pulley bolt fracture, and you paid for all or part of the repairs, you should request reimbursement through your Chevrolet dealer. When doing so, you should present the dealer with documentation which reasonably confirms the amount of unreimbursed repair expenses due to a pulley bolt fracture, the date of the repair, and the person or entity performing the repair. Documented unreimbursed towing expenses up to $25.00 per occurrence will also be reimbursed. All requests for reimbursement must be presented to the dealer on or before March 1, 1988.

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary repairs in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid owner reply card and returning it to us.

We are sorry for this inconvenience. This action has been taken, however, because of General Motors' desire to assure proper performance of your car and in the interest of customer satisfaction.
Dear Chevrolet Owner:

Chevrolet records indicate that you were the original owner of a 1981-84 Chevrolet Chevette equipped with a 1.6 liter gasoline engine, air conditioning, and power steering. General Motors has determined that the crankshaft pulley bolt on some of these vehicles may have fractured, causing the accessory drive pulley to separate from the crankshaft.

Since you were the original owner of one of these vehicles, and GM is now offering preventative service at its expense to current owners, we are pleased to notify you that if your Chevette previously experienced a pulley bolt fracture, and you paid for all or part of the repairs, you may request reimbursement through your Chevrolet dealer. When doing so, you should provide documentation confirming the amount of unreimbursed repair expenses due to a pulley bolt fracture, the date of the repair, and the person or entity performing the repair. Documented unreimbursed towing expenses up to $25 per occurrence will also be reimbursed. All requests for reimbursement must be presented to the dealer on or before March 1, 1988.

If you experienced a pulley bolt failure in your Chevette, we regret any
inconvenience you may have experienced. Our action in offering
reimbursement is taken in the interest of consumer satisfaction with our products.