Monitoring

Current customer satisfaction and warranty expense reports are available for use in monitoring performance trends associated with empowerment. As the process of common empowerment matures, the creation of more specific measurements and reports may be necessary or appropriate.

Using the information available, your wholesale service representative will also monitor your use of empowerment. If areas of specific concern arise, your wholesale service representative may offer specific counsel, or suggest certain dealer administrated controls be placed into effect. In unresponsive situations, or where substantial risk exists, your empowerment in the specific area(s) of concern may be reduced or eliminated until the risk or situation is corrected. As the risks become managed to acceptable levels, empowerment will be restored to higher levels.