Campaign - Transfer Case Maintenance Manual Addendum: Overview
February 2011Dealer Service Instructions for:
Customer Satisfaction Notification K38
Owner's Manual Addendum
Models
2009 (HB) Dodge Durango
2009 (HG) Chrysler Aspen
NOTE:
This notification applies only to the above vehicles equipped with a 5.7L Hemi HEV (Hybrid Electric Vehicle) engine (sales code EZE).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Owner's Manual supplied with about 790 of the above vehicles requires an update to reflect a modified transfer case maintenance schedule and procedure. The transfer case lubricant interval has been changed from 60,000 miles to 30,000 miles for improved component durability.
Repair
All owners known to Chrysler will have an Owner's Manual Addendum mailed to them.
For vehicles in your dealer's used vehicle inventory, a copy of the Owner's Manual Addendum must be placed in the vehicle's Owner's Manual or glove box.
Parts Information
Owner's Manual revisions are being mailed to all owners known to Chrysler.
To request additional owner's manual revisions, dealers may contact the Chrysler Group Recall Assistance Center.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
FOR UNSOLD VEHICLES: Enter "UPDATE" in the part number section of your claim with a quantity of one (1). Enter $5.00 WITH NO MARK-UP for Owner's Manual update handling reimbursement.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by : those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC