Recall - Brake Hose/ABS Wheel Sensor Replacement: Overview
March 2001Dealer Service Instructions for:
Safety Recall No. 971
Front Brake Hoses and ABS Wheel Speed Sensors
Models
2000 (BR/BE) Dodge Ram 2500 Four Wheel Drive (4WD) Trucks
NOTE:
This recall applies only to the above vehicles equipped with four-wheel anti-lock brakes (ABS) (Sales Code - BGK) built at the:
St. Louis North Assembly Plant ("J" in the 11th VIN position) through September 3, 1999 (MDH 090300)
Saltillo Assembly Plant ("G" in the 11th VIN position) through
September 2, 1999 (MDH 090214)
Lago Alberto Assembly Plant ("M" in the 11th VIN position) through September 1, 1999 (MDH 090119).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The front brake hoses and/or ABS wheel speed sensor wires on about 2,000 of the above vehicles may contact the front wheel or tire Prolonged brake hose contact could wear a hole in the brake hose and cause a partial brake system loss. This could cause an accident without warning. Prolonged ABS sensor wire contact could damage the wire and cause a loss of the ABS function.
Repair
Both front brake hose assemblies must be replaced. ABS wheel Speed sensor wires must be inspected for damage and the sensors must me replaced if necessary.
Alternate Transportation
If inspection determines that ABS wheel speed sensor replacement is required and the vehicle must be held overnight, dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle.
Parts Information
A. Front Brake Hoses
Part Number Description
CBA19710 Front Brake Hose Package
Each package contains the following components:
Quantity Description
1 Front Brake Hose - Right
1 Front Brake Hose - Left
4 Copper Gaskets
Each dealer to whom vehicles in the recall were invoiced (or the current dealer at the same street address) will receive enough Front Brake Hose Packages to service about 25% of those vehicles.
B. ABS Wheel Speed Sensor
Due to the small number of involved vehicles expected to require ABS wheel speed sensor replacement, no ABS sensors will be distributed initially. ABS sensors, P/N 05015882AA, should be ordered only after inspection determines that replacement is required. Very few vehicles are expected to require ABS wheel speed sensor replacement.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown:
NOTE:
See the warranty Administration Manual, Recall Claim for complete recall claim processing
Parts Return
Not required
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this recall in the near future.
Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Daimlerchrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
Dial System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "0RD971"
Owner Notification and Service Scheduling
All Involved vehicle owners known to Daimlerchrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is shown.
Enclosed with each owner letter is an Owner Notification Form(not shown). The Involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation