Recall - Transfer Case Oil Leak: Overview
No. 805December, 1998
To: All Chrysler-Plymouth and Jeep(R) & Eagle Dealers
Subject:
Safety Recall # 805 -- Transfer Case Oil Leak
Models:
The Following Vehicles Equipped With All Wheel Drive:
^ 1992 Through 1996 Model Year Eagle Summit Wagon (B8) Vehicles
^ 1992 Through 1994 Model Year Plymouth Colt Vista (B8) Vehicles
The transfer case on about 6,200 of the above listed vehicles, may develop an oil leak and/or have a low oil level. This could result in transfer case bearing failure and wheel lockup. To correct this condition, the transfer case oil level must be checked and the transfer case and driveshaft yoke must be inspected for leaks and repaired if necessary. In addition, the transfer case must be replaced if it exhibits abnormal noise or has no oil (ignore normal gear noise such as high pitch whine).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service as determined by using the DIAL VIP System.
Dealer Notification & Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles will be entered to DIAL System Functions 53 and VIP at the time of recall implementation for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number is listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORD805".
Parts
A. Driveshaft Yoke Packages:
IMPORTANT:
A quantity of parts will be distributed initially and billed to all involved dealers. This quantity will cover a portion of the total vehicles involved. Additional parts may be ordered as needed to support customer demand.
Each involved dealer, to whom vehicles in the recall were invoiced (or the current dealer at the same street address), will receive enough Driveshaft Yoke Packages, Recall PN CCFE7801, to service about 10% of those vehicles.
Each parts package contains the following components:
Quantity Description
1 Driveshaft Yoke and Universal Joint
2 Universal Joint Journal Bearings
8 Snap Rings
B. Oil Level Gauge:
Each Chrysler-Plymouth and Jeep & Eagle dealer was previously provided with ONE (1) Transfer Case Oil Level Gauge for use with Safety Recall # 780. Additional Oil Level Gauges, PN MR470416, may be ordered as necessary at dealer cost.
C. Transfer Case Assembly:
IMPORTANT:
Each vehicle should be inspected before a replacement transfer case is ordered. VERY FEW VEHICLES ARE EXPECTED TO REQUIRE TRANSFER CASE REPLACEMENT.
If the transfer case requires replacement as determined by the inspection procedure, dealers should order the appropriate transfer case listed below:
D. Transfer Case Oil Seals/Gaskets:
If a transfer case oil seal or gasket must be replaced as determined by the inspection procedure (Section A), dealers should order the appropriate part number listed:
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances:
Add the cost of the recall parts plus applicable dealer allowance to your claim.
Parts Return
Initially, a small number of transfer cases are required to be returned to the Warranty Material Return Center. When an adequate number of returned parts have been accumulated, Parts Return Documents will no longer be generated and parts are to be discarded.
Note:
See the Warranty Administration Manual, Recall Claim Processing Section for complete recall claim processing and material return instructions.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.