Owner Sample Letter

Serial Number: 12345678901234567 Date here

Mr. John Sample
123 Main Street
California, USA 12345

Ford Motor Company is voluntarily recalling (Emissions Recall 90E94) certain 1984 and 1985-Model 5.0L engine equipped passenger cars. Your car's engine may be releasing air pollutants which exceed California standards.

What the Dealer At no cost to you, your Ford or Lincoln-
Will Do Mercury dealer will replace the exhaust system
catalyst on your car according to the
instructions provided by Ford. This
service should have little or no effect on
your car except to reduce air pollutants.

If you do not have this service done, your
emissions warranty may be reduced. Also,
your car may not pass emissions or smog
tests that may be required in your area.

How long will The time needed to repair your car
it take? is about one hour. However, due to
service scheduling times, your dealer may need
your car for one full working day.

Call your dealer Call your dealer without delay. Ask for a
service date and if parts are in stock.

If your dealer does not have the parts in stock,
they can be ordered before scheduling
your service date. Parts would be expected to
arrive within a week.

When you bring your car in, give the
dealer this letter.

If you misplace this letter, your dealer will
still do the work, free of charge.

Changed Address If you have, please fill out the enclosed
or Sold the prepaid postcard and mail it to us.
Car?


If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Parts and Service Division by calling 1-800-392-FORD.


The State of California is in the process of developing a program that will soon require the completion of emissions recall repairs prior to vehicle registration renewal. Depending on the actual implementation date of this program, your car may be subject to these requirements.

We regret any problem this recall may cause you. We are doing this so you will be satisfied with your Ford-built car. In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your car serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance.