Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

CARES/OASIS

You must use CARES or OASIS to determine if a vehicle is eligible for this recall.

Please Note
Correct all vehicles in stock before delivery.

Promptly Correct
Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

Dealer-Owner Contact
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter.

District Contact
Advise district office of:

^ an owner cannot be contacted.

^ an owner does not make a service date.

FPSD Contact

Talk with your FPSD Service Zone Manager about recall concerns.

Reimbursement Form 1864

Submit 1864 claims for all completed vehicles.

Warranty And Policy Manual

See Section 6.3 pages 5 through 8 of your Warranty and Policy Manual for claims preparation.