Attachment I - Administrative Information

ATTACHMENT I

Safety Recall 95S28

Administrative Information

OASIS

^ Use OASIS/DAWIS2 to determine vehicle eligibility for this recall.

^ Tell owners of any other uncompleted service action. Attempt to complete all service actions during a single visit by the owner.

Promptly Perform Recall On:

^ Affected vehicles on the enclosed list.

^ Other affected vehicles brought to your dealership.

^ All affected vehicles in dealer stock before sale or delivery to owners.

Dealer-Owner Contact/Action

^ Immediately contact any owner of an affected vehicle whose name does not appear on the enclosed list.

^ Arrange a service date. Give the owner a copy of the owner letter.

^ Monitor vehicle owner contact and follow-up with vehicle owners who have not responded to have the recall service performed.

^ Report name and address changes or corrections using DREWAR application on your DOS terminal (refer Warranty and Policy Manual Section 8.0). Use DAWIS2 to identify the current record.

Reimbursement For Completion and Claims Preparation Instructions

^ Refer Warranty and Policy Manual Section 6.3 pages 8-13.

^ 95S28 must be shown in the Recall box.

^ ACES II Dealers: Refer to ACES II User Manual, Section 3-58 and Section 5-24.

Refunds

^ For administrative and claiming instructions refer to Warranty and Policy Manual, Section 6.1 pages 25 and 26.

^ R95S28 must be shown in the Recall box.

^ ACES II Dealers: Refer to ACES II User Manual, Section 3-59 and Section 5-24.