Owner Letter

Serial Number: 12345678901234567 93S66 July, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1990/1991 Model E-250 Econoline Cargo Vans equipped with optional heavy duty suspension (including trailer tow and handling packages).

SAFETY DEFECT
The rear shock crossmember on some of the E-250's may develop a crack at the rivet attachment to the frame rail. Eventually the crossmember could separate from the frame rail and could potentially damage the fuel and brake lines. This could result in fuel leakage or reduced braking effectiveness.

REPAIRS
At no charge to you, your dealer will replace the rear shock crossmember. If the crossmember has damaged a brake or fuel line, it will be repaired or replaced. Dealers currently have instructions and parts ordering information.

HOW LONG WILL IT TAKE?
The time needed for this service is approximately two (2) hours. However, due to service scheduling times, your dealer may need your vehicle for one full working day.

CALL YOUR DEALER
Call your dealer without delay. Ask for a service date and whether parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your truck in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

CHANGED ADDRESS OR SOLD THE TRUCK?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the truck.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P. 0. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built truck.