Owner Letter

Serial Number IFMCA11S6XYZ12345 May, 1991

Mr. John Sample
123 Main Street
Anywhere, USA 12345


Ford Motor Company is providing a no-charge Service Program, Number 91B97, to owners of certain 1990 and 1991 F-Series and Econolines with 7.3L Diesel engines and E40D automatic transmissions.


REASON FOR The diesel engine Fuel Injection Pump Lever
THIS PROGRAM sensor may wear out prematurely. This sensor
helps determine the electronic signals sent to the transmission. A worn sensor may cause improper transmission operation and premature transmission wear.


NO COST SERVICE At no cost to you, your dealer will replace
the sensor and inspect the transmission fluid for deterioration. Transmissions having sub-standard fluid quality may also require a torque converter replacement.

HOW LONG WILL The time needed for this service is about two
IT TAKE? hours. However, due to service scheduling
times, your dealer may need your truck for one full working day.


CALL YOUR DEALER Call your dealer now. Ask for a service date
and if parts are in stock.

This service program will be in effect only through April 30, 1992.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your truck in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.


REFUNDS If you paid to have this service done
before the date of this letter, Ford is offering a full refund. For the
refund, please show your paid work-order or paid receipt to your Ford dealer.


CHANGED ADDRESS If you have, please fill out-Section 1 of
OR SOLD THE the enclosed prepaid postcard and mail it to
TRUCK? us.


We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built truck.