Attachment I - Administrative Info.

CARES/OASIS YOU MUST USE CARES OR OASIS TO DETERMINE IF A
VEHICLE IS ELIGIBLE FOR THIS PROGRAM.


PLEASE NOTE CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY


PROMPTLY ^ Affected vehicles on the enclosed list.
CORRECT
^ Other eligible vehicles which are brought to your dealership.


DEALER-OWNER Immediately contact any owner whose name is
CONTACT not on the list. Give owner a copy of the
Owner Letter. Arrange with the owner for a service date.


FPSD CONTACT Talk with your FPSD Service Zone Manager about
program concerns.


FORM 1863 Enter 1863 claims using DWE (or mail direct)

See Warranty and Policy Manual:
^ Section 5.5 - 1/Section 6.1 - 18
(Owner Notification Programs)


OWNER REFUNDS See Warranty and Policy Manual
^ Section 6.1 - 19 (Owner Refund)

For owner-paid repairs made before date of Owner Letter:
- submit on separate Form 1863 using the codes shown below:


Program Code Box - B97
Causal Basic Part Number - 9B989
Condition Code - 82
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.