Owner Letter

Mr. John Sample 123 Main Street
California, USA 12345 November, 1991

Ford Motor Company is voluntarily recalling (Emissions Recall 91E11) certain 1991-Model California and High-Altitude 5.0L engine and automatic transmission equipped F-Series light trucks. Your truck was manufactured with an incorrect engine component and, as a result, may be releasing air pollutants which exceed California or High-Altitude standards.

What the Dealer At no cost to you, your dealer will replace
Will Do the electronic engine control (EEC)

processor according to the instructions provided by Ford.

This service should have little or no effect on your truck except to reduce air pollutants.

If you do not have this service done,
^ Your emissions warranty may be reduced,
^ Your truck may not pass emissions or smog tests that may be required in your area,
^ The California Department of Motor Vehicles may not renew your truck's registration.

How long will
it take? The time needed to repair your truck
is about one hour. However, due to
service scheduling times, your dealer may need your truck one full working day.

Call your dealer Call your dealer without delay. Ask for a
service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your truck in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address
or Sold If you have, please fill out the enclosed
Truck? the prepaid postcard and mail it to us.



If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Parts and Service Division Customer Assistance Center by calling toll-free 1-800-392-3673, (1-800-392-FORD).

The State of California requires the completion of emissions recall repairs prior to vehicle registration renewal. Your truck is subject to these requirements. When this recall repair is completed by your dealer, you will receive a Vehicle Emission Recall - Proof of Correction Certificate. This certificate says that this emission recall has been performed on your truck.

PLEASE MAKE SURE THAT YOUR GET A CERTIFICATE FROM THE DEALER AND THAT YOU HAVE IT WHEN YOU RENEW YOUR TRUCK'S REGISTRATION.

We regret any problem this recall may cause you. We are doing this so you will be satisfied with your Ford-built truck. In order to ensure your full protection under the emission warranty provisions and to avoid any inconvenience when renewing your registration, it is recommended that you have your truck serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your truck.