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Owner Letter
Serial Number: 12345678901234567 94S85 July, 1994Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1994 Ranger trucks with 3.0L, or 4.0L engines.
SAFETY DEFECT
Your Ranger may leak from the front section of the fuel supply and return lines. Fuel leakage in the presence of an ignition source could potentially result in a fire.
REPAIRS
At no charge to you, your dealer will inspect, and if necessary, replace the fuel lines in your truck. Dealers currently have repair instructions and information for ordering replacement parts.
HOW LONG WILL IT TAKE?
The time needed for this service is about one (1) hour. However, due to service scheduling times, your dealer may need your vehicle for a full working day.
COURTESY CARS
If your Ranger needs the new fuel lines, your dealer will provide you with a free (except for fuel) courtesy vehicle until new parts arrive and repairs are completed.
CALL YOUR DEALER
Call your dealer without delay. Ask for a service date and whether parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your truck in, show the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
CHANGED ADDRESS OR SOLD THE TRUCK?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the truck.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built truck.