Attachment II - Parts and Labor Information

LABOR ALLOWANCES

NON-AtW DEALERS SERVICING IN-STOCK UNITS OR CUSTOMER VEHICLES

NOTE:
Non-Certified Tire Dealers (AtW or Ford Tire Program) who have vehicles in stock, or customer vehicles with 15-, 16-, or 17-inch Firestone Wilderness AT tires must send the vehicle to a Certified Tire Dealer (AtW or Ford Tire Program), or an approved tire retailer participating in the program to have the tire replacement performed. The non-Certified Tire Dealer (AtW or Ford Tire Program) will submit a 01B77 ONP claim using the miscellaneous expense code of "SCHP" (with a dollar value of $15.00 to cover administrative costs). Do not claim the "Admin" labor operation.

PARTS REQUIREMENTS

Tire Ordering Information

^ Dealers are required to install only tires from the Approved Tire List for vehicles originally equipped with 15-, 16-, and 17-inch Firestone Wilderness AT tires. Dealers should immediately order replacement tires for inventory.

^ Certified Tire Dealers will order replacement tires through normal channels.

^ Dealers not authorized for the Around the Wheel Program will not participate in this recall. Dealers may call the Ford Tire Hotline 1-888-353-3251 for enrollment and program details.

TIRE AVAILABILITY:

All dealers should check QCDealer.com daily for updates to the approved tires list. Distributors and tire retailers will allocate tires as best they can on a daily basis. Your dealership should do the following to ensure that you are able to secure your fair allotment of these limited volumes:

^ Contact your Ford authorized facing distributor(s) for each tire manufacturer.

^ Contact your Ford authorized facing tire retailers for each tire manufacturer.

^ Review with these supply points the volume of tires you need to ensure you have tires ready to fill orders with every supply point.

Questions not addressed by above sources should be directed to your market area team.

CUSTOMER WAIT LISTS:

Dealers should create a customer wait list and record: Customer name

^ Address and phone number

^ Vehicle make

^ Model year

^ Mileage

^ Tire size

NOTE:
Customers should be prioritized to replace oldest tires first.

WAIT LIST SURVEY

Please fill out the Firestone Tire Survey in the Management Report Section of QCDealer weekly. It is critical that you answer the questions as accurately as possible as the survey results will be used to help determine the level of production from the tire manufacturers.

DEALER PRICE

For latest prices on replacement tires, refer to the most recent Ford Motor Company Tire Price List.

PROCEDURE FOR CLAIMING REFUNDS FOR TIRES PURCHASED AFTER NOVEMBER 15, 2001

The following procedure applies to tires purchased after November 15, 2001:

1. Determine if the customer should receive special consideration based on owner loyalty, special circumstance cc, etc.

2. If the customer is eligible for special consideration the dealer will call the Special Service Support Center at 1800-325-5621 to request an authorization code.

3. The Special Service Support Center representative will ask for the following:

^ Customer Name

^ VIN

^ Date of repair

^ Original copy of invoice (be prepared to fax)

4. If the customer qualifies for a refund, the Special Service Support Center will provide your dealer with an authorization code.

5. Your dealer will input a claim with the authorization code (authorization code must be included to receive payment).

6. After the dealer receives payment for the claim, the dealer will then send the refund to the customer.

NOTE:
If the Special Service Support Center determines that the customer does not qualify for a refund, no authorization code will be given. Any appeals must be made by the dealer to the appropriate field representative