Attachment I - Admin. and Refund Information

OASIS
Owners will receive a notification letter that instructs them to call a toll- free number to arrange for parts to be shipped to the dealer of their choice. If it is necessary, use OASIS to determine if a vehicle is eligible for this program.

Please Note:
Correct all vehicles in stock before delivery. You must contact the Low Volume Recall Coordination Center at 1-800-248-0186 to arrange for parts if you have an involved vehicle in stock. When calling this number identify recall 96E59 and have the VIN of the dealer stock vehicle to be serviced.

Claims
Enter claims using DWE. See ACESII Manual, Sections 5 and 6.

Owner Refunds
See ACESII Manual, Section 3-59 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using DWE:

Program Code - 96E59

Misc. Expense - REFUND

Misc. Expense - ADMIN

Misc. Expense - 0.2 Hr.