Inspection and Verification (Start Testing Here)

1. Verify the customer concern by operating the wiper and washer system.
2. Visually inspect for obvious signs of mechanical and/or electrical damage.

VISUAL INSPECTION CHART

Mechanical
- Binding wiper pivot arm(s)
- Plugged, damaged, or disconnected washer hoses and/or washer nozzle jet(s)
- Wiper mounting arm and pivot shaft improperly connected to wiper motor
- Wiper linkages

Electrical
- Fuse
- Damaged windshield wiper motor
- Damaged windshield wiper pump motor
- Damaged wire
- Damaged multi-function switch
- Loose or corroded connectors

3. If an obvious cause for an observed or reported malfunction is found, correct the cause (if possible) before proceeding to the next step.
4. If the concern is not visually evident, verify the symptom and refer to the Symptom Chart. Symptom Related Diagnostic Procedures