Attachment II - Labor and Parts Information

LABOR ALLOWANCES

PARTS REQUIREMENTS

CRITICAL PARTS SUPPLY NOTE - PLEASE READ CAREFULLY

Parts will be in limited supply for several weeks. Therefore, parts will be prioritized for vehicles which Ford records show as sold as of November 16, 2000.

Dealers are to report the results of inspections on all affected units that fail the inspection (for the first 30 days) by calling the Recall Hotline at 1-800-325-5621 with the following required information:

-- VIN number

-- Results of (4) ball stud inspections

-- Results of (4) plastic ball socket inspections

-- Dealer P&A Code

Based on the inspection results reported. dealers will be advised if the vehicle can be released or if it must be held for repair. Please note that FCS-700 tags will be issued and all replaced parts must be returned to the Warranty Parts Return Center where they will be inspected to assure that only suspect parts are being replaced. The cost of parts not properly inspected or not returned will be charged back to the dealer.

A fair and equitable distribution of parts will be made based on the number of vehicles which fail the inspection and are properly reported to the Recall Hotline. Each Dealer who calls in will receive a shipment of parts for reported units before any dealer receives a second shipment.

No seed stock distribution is planned at this time. No parts will be sent until inspected units are reported to the Recall Hotline.





Please note that vehicles sold after November 16, 2000 will not receive priority handling for parts.

We urge you to carefully conduct inspections and manage your allocation of parts for this program.

NOTE:
All orders must be placed through the Recall Hotline (1-800 325-5621) for the first 30 days, until December 21, 2000. After that date, use the normal order process.

ORDER INFORMATION DOR/COR

DOR/COR number 50197 identifies parts ordered for this campaign through the Recall Hotline (1-800-325-5621).

FCS-700 TAGS

FCS-700 Tags will be issued for each claim involving a wiper module (less motor) replacement. These returned assemblies will be inspected and dealers will be "charged-back" for units that pass inspection criteria.
Less than 6% of the wiper module assemblies will require replacement.

DEALER PRICE

For latest prices, refer to:

^ DOES II

^ Updated Price Book

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.