Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

DEALER-OWNER CONTACT

Promptly correct all affected vehicles on your dealer Recall/ONP Involved Unit Listings available on QCDealer.com. Also, correct other eligible vehicles that are brought to your dealership.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

Program Code: 01B75
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hour

Refer to ACESII manual for refund information.

RENTAL CARS

Rental vehicles are not approved for this program.