Operation CHARM: Car repair manuals for everyone.
Manuals through 2025 now available!

Our trusted friends have launched a new website named LEMON, which has newer manuals. It also contains all the CHARM manuals.

LEMON is the logical successor to CHARM, I recommend you try it!

Link: lemon-manuals.la

Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer Recall/ONP Involved Unit Listings available on QCDealer.com. Also, correct other eligible vehicles that are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any of your affected owners whose names are not on your VIN list but identified in OASIS. Give the owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT

Advise regional office if an owner:

^ cannot be contacted.
^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.
^ Refer to ACESII manual for claims preparation and submission information.

RENTAL CARS

Rental vehicles are not approved for this program.