Do you have access to Mitchell1 Prodemand? If you are willing to share user/password (we can pay $250), please get in contact with us ASAP: email operation-charm [[at]] tuta.io or click to submit anonymously. (I know, we said we wouldn't ask any more...but it's important!)
Initial Inspection and Diagnostic Overview
1. Verify the customer concern by operating the system.Visual Inspection Chart:
2. Visually inspect for obvious signs of mechanical or electrical damage.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the concern is not visually evident, verify the symptom. GO to Symptom Chart. Symptom Related Diagnostic Procedures