Attachment I - Administrative Information
Customer Satisfaction Program 04B16-S1Certain 2003-2004 Model Year Focus Vehicles (excluding SVT) Equipped with Heated Seat Option Inspect and Repair Seat Heater Element Pads
OASIS ACTIVATED? Yes. OASIS will be activated by 8/20/2004.
FSA VIN LIST ACTIVATED? Yes
Available through FMCDealer.com or at
https://web.fsavinlists.dealerconnection.com by 8/23/2004.
Owner names and addresses will be available by 9/3/2004.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this field service action.
STOCK VEHICLES
Correct all affected stock vehicles before delivery.
SOLD VEHICLES
^ Owners of affected vehicles will be directed to dealers for repairs.
^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.
^ Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED/SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.
OWNER REFUNDS
^ Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed before the date of the Customer Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer). Refund claims that include other non-covered repairs, or those judged by Ford to be excessive, will not be accepted for reimbursement.
^ Refund Claiming Information shown. (Submit on separate repair line.)
RENTAL VEHICLES
Ford Motor Company will only pay for a rental vehicle when inspection reveals that a heater element pad is completely folded up or damaged and must be ordered before repairs can be completed.
Contact the Special Service Support Center to request approval.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
^ Refer to ACES II Manual for claims preparation and submission information.
[NEW]
^ Use misc expense code "OTHER" and $8.00 credit per vehicle when submitting claim for Trim and Weather-strip Adhesive.