Attachment I - Administrative Information
OASIS ACTIVATED? Yes. OASIS was activated on February 20, 2006.FSA VIN LIST ACTIVATED? Yes
Available through the website by February 22, 2006. Owner names and addresses were available by March 20, 2006.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than In connection with this recall Is a violation of law In several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
^ Owners of affected vehicles will be directed to dealers for repairs.
^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are Identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.
^ Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.
^ If you encounter aftermarket equipment or modifications to the vehicle which would cause the technician to expend additional labor time to complete the repair, actual time (MT06E17) may be used. (See Claims "Preparation and Submission"). No approval is required.
OWNER REFUNDS
^ Ford Motor Company will only refund owner-paid recalibrations covered by this recall that were performed prior to the date of the Customer Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer.) Refund claims that include other non-covered repairs1 or those judged by Ford to be excessive1 will not be accepted for reimbursement.
^ This recall must still be performed, even If the customer has paid for previous recalibrations. Claiming a refund will not close the recall on the vehicle. Refund Claiming Information. (Submit on separate repair line.)
- Program Code: 06E17 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
Ford Motor Company will pay for a rental vehicle up to $50/day, except for fuel and Insurance1 which will be at the owner's expense. Enter the word "RENTAL" the number of days the vehicle was used1 and the dollar amount in the Miscellaneous Expense area of the claim form.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA Is claimed. (Prior approval is required.)
^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.
^ The use of actual time (MT06E17) must comply with warranty and policy guidelines as outlined In the Warranty and Policy Manual. "Actual time" repairs require technician time stamps on the repair order. (See "Time Recording Procedure" in Section 1, page 14 of the Warranty and Policy Manual.)
^ Claims for the "59B01A" labor operation for the Customer Assurance Test Drive should be claimed using program code 59B01.
^ Refer to ACESII manual for claims preparation and submission Information. See Attachment II for claim instructions for the Customer Assurance Test Drive.