Attachment I - Administrative Information

OASIS ACTIVATED? Yes. OASIS was activated on April 19 2004.

FSA VIN LIST ACTIVATED? Yes

FSA VIN lists are available at the website. Owner names and addresses are also currently available.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states provinces and countries. Accordingly you must limit the use of this listing to the follow-up necessary to complete this action.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs. When you receive notification through CuDL (Customer Data Link) you should contact the owner and arrange for this service. Please note that the Low Volume Coordination Center will advise owners that they will hear from you within the next two business days. For more information see "Low Volume Announcement Letter" dated May 10, 1999.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter when available and schedule a service date. Note: Owners should receive the "Special Handling Procedure." To familiarize yourself please review "Special Handling Procedure" before calling owners.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval prior to the repair of any related damage.

Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Related damage must be claimed on a repair line that is separate from the FSA's repair line. (Prior approval required)

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. (Prior approval required)

^ Refer to ACESII manual for claims preparation and submission information.

^ To claim for "Special Handling" follow the instructions in the dealer announcement dated 10/26/01.