Initial Inspection and Diagnostic Overview
INSPECTION AND VERIFICATION1. Verify the customer concern.
Visual Inspection Chart:
2. Visually inspect for obvious signs of mechanical and electrical damage.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart. Symptom Related Diagnostic Procedures