Initial Inspection and Diagnostic Overview

INSPECTION AND VERIFICATION

1. Verify the customer concern by operating the wiper/washer system.

Visual Inspection Chart:

2. Visually inspect for obvious signs of mechanical and electrical damage.
3. If the concern remains after the inspection, connect the diagnostic tool to the data link connector (DLC) located beneath the instrument panel and select the vehicle to be tested from the diagnostic tool menu. If diagnostic tool does not communicate with the vehicle:
- Check that the program card is correctly installed.
- Check the connections to the vehicle.
- Check the ignition switch position.

4. If diagnostic tool still does not communicate with the vehicle, refer to the diagnostic tool manual.
5. Carry out the DATA LINK DIAGNOSTIC TEST. If diagnostic tool responds with:
- CKT914, CKT915 or CKT70 = ALL ECUS NO RESP/NOT EQUIP, refer to Information Bus (Module Communications Network).
- NO RESPONSE/NOT EQUIPPED for GEM, go to Pinpoint Test A. Test A
- SYSTEM PASSED, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs and carry out self-test diagnostics for the GEM.

6. If the DTCs retrieved are related to the concern, go to GEM Diagnostic Trouble Code (DTC) Index to continue diagnostics. Diagnostic Trouble Code Tests and Associated Procedures
7. If no DTCs related to the concern are retrieved, proceed to Symptom Chart to continue diagnostics. Testing and Inspection