Attachment II - Labor and Parts Information
[NEW!] LABOR ALLOWANCESClaims for this program should be in three distinctive groups, each on a separate repair line, as follows:
1. Inspection - Only one of the four inspection labor operations may be used on the inspection repair line.
2. Tire Replacement - Up to two labor operations may be used on this repair line. Labor Operation 05B34M (spare tire replacement) can be claimed in addition to any other ground tire replacement labor operation.
3. Post-Repair Retightening - The post-repair retightening procedure may only be claimed on a subsequent repair order (utilizing a related damage claim).
No labor operation may be claimed more than one time per vehicle.
Table # 1 applies to vehicles that have been inspected, and do not require tire replacement (no tires contain a suspect DOT code). Labor operations in this table cannot be claimed with any other labor operation. Labor operations can only be claimed one time per vehicle.
Table # 2 applies to vehicles that have been inspected, and do require tire replacement (one or more tires contain a suspect DOT code).
SPECIAL INSTRUCTIONS FOR POST-REPAIR WHEEL NUT RETIGHTENING PROCEDURE
The Owners Guide states that each wheel that is removed and reinstalled must have the wheel nuts retightened at 100 miles (F-350 DRW) and 500 miles (all vehicles including F-350 DRW) after service. This is required to permit the wheel clamping system to seat correctly so that the wheel nuts will hold a uniform clamp load and remain fully tightened. To claim these operations you must file a related damage claim using the respective labor operations below. This labor operation includes time to check the torque on all the wheel nuts.
TIRE ORDERING INFORMATION
Dealers must utilize the following process for ordering approved replacement tires:
^ Inspect vehicle to determine the number of tires required (Attachment III).
^ Complete the 05B34 Replacement Tire Order Form (Attachment IV). This form can also be found on the website Homepage.
^ Fax or email the form to the Ford Tire Program Headquarters:
^ Contact Ford Tire Program Headquarters if additional assistance is required.
Order Tracking - Ford Tire Program Headquarters will acknowledge receipt of all orders within 4 business hours and place orders for the dealership.
All tires will be shipped "Less-Than-Truckload" (LTL) unless an emergency order is placed (see form). It is anticipated that tires will be shipped to dealers within 72 hours of order acknowledgement.
NON-AtW/FORD TIRE PROGRAM DEALERS
Non-AtW/Ford Tire Program dealers have two options for addressing Ford vehicles equipped with suspect tires:
^ Contact Ford Tire Program Headquarters for enrollment and program details. To facilitate this program there is a no-cost enrollment option available.
^ Sublet the repair. (Inspection must still be performed by the dealership and new and old DOT codes must be recorded in ACESII.)
APPROVED REPLACEMENT TIRE LIST
Tire quantity will depend on the number of suspect tires identified during the inspection outlined in Attachment III. Continental has placed these special part number tires in reserve for Ford and Lincoln Mercury Dealers. These tires can only be ordered through Ford Tire Program Headquarters.
TIRE PRICES
For the latest prices (and associated FET) on these replacement tires refer to the most recent Ford Motor Company Tire Price List and associated FET on the tire homepage of the website.
[NEW!] PARTS RETENTION AND RETURN
An FCS-700 Return Document will be generated for each replacement tire claimed. All tires replaced under this program must be disabled immediately after they have been removed from the wheel (see Attachment III) and labeled with the FCS-700 return document.
Effective with FCS-700 Return Documents dated 1/13/2006 or later, tires replaced under this program must be returned once a week by contacting Yellow Freight (USA only). When calling, please specify that your dealership requires a "Freight Collect, Freight Class 60" pick-up and be prepared to provide your P&A Code, the number of tires you will be returning, and the approximate weight of your return shipment. The table has been provided to assist in calculating load weight for dealerships that do not have access to a scale.
In order for dealerships to avoid incurring freight charges on shipments, please ensure that the Bill of Lading specifies the following prior to signing the Yellow Freight Bill of Lading:
^ Shipment terms "Freight Collect"
^ "Scrap rubber tires - freight class 60, actual value not exceeding $1.00 per pound"
^ The correct return tire count
Note:
FCS-700 Return Documents ultimately determine how tires must be returned. FCS-700 Return Documents dated prior to 1/13/2006 still require tires to be returned through the RCRC process.
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".
Note:
Previously tires involved in other field service actions were held for Recovery Technologies Group (RTG). RTG is not being used for this field service action.
SUSPECT TIRES IN DEALER PARTS INVENTORY
CTNA requests that dealers check their tire inventories for suspect tires. If any are found contact CTNA at 1-800-847-3349 for return instructions.
EXCESS STOCK RETURN
Tires ordered for this program through the Ford Tire Program Headquarters will not be eligible for return.
Manage your orders to meet your anticipated demand.