Inspection and Verification

INSPECTION AND VERIFICATION

NOTE: Verify the service disconnect plug is correctly inserted and locked into the LOCK position.

1. Verify the customer concern.

Visual Inspection Chart:

2. Visually inspect for obvious signs of mechanical or electrical damage.

3. NOTE: As pinpoint tests and measurements are being carried out, make sure to inspect for any disconnected, loose fitting or incorrectly installed component, module or in-line electrical connectors and pins.

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

4. NOTE:Make sure to use the latest scan tool software release.

If the cause is not visually evident, connect the scan tool to the data link connector (DLC).

5. NOTE:The vehicle communication module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM.

If the scan tool does not communication with the VCM:
- check the VCM connection to the vehicle.
- check the scan tool connection to the VCM.
- refer to Information Bus (Module Communications Network), No power to the scan tool, to diagnose no communication with the scan tool.

6. If the scan tool does not communicate with the vehicle:
- verify the ignition key is in the ON position.
- verify the scan tool operation with a known good vehicle.
- refer to Information Bus (Module Communications Network) to diagnose no response from the powertrain control module (PCM) or traction battery control module (TBCM).

7. Carry out the network test.
- If the scan tool responds with no communication from one or more modules, refer to Information Bus (Module Communications Network).
- If the network test passes, retrieve and record the continuous memory diagnostic trouble codes (DTCs).

8. Clear the continuous DTCs and carry out the self-test diagnostics for the PCM or TBCM.

9. NOTE: Some PCM DTCs may inhibit air conditioning (A/C) operation. If any PCM DTCs are retrieved, diagnose those first. Refer to Computers and Control Systems. If the TBCM DTCs retrieved are related to the concern, go to the Traction Battery Control Module (TBCM) Diagnostic Trouble Code (DTC) Index. Diagnostic Trouble Code Tests and Associated Procedures

If the PCM DTCs retrieved are related to the concern, go to Computers and Control Systems. For all other DTCs, refer to Body Control Systems (Multifunction Electronic Control Module).

10. If no DTCs related to the concern are retrieved, GO to Symptom Chart. Symptom Related Diagnostic Procedures