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Inspection and Verification
INSPECTION AND VERIFICATION1. Verify the customer concern.
2. Visually inspect for obvious signs of mechanical or electrical damage.
Visual Inspection Chart:
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the concern is not visually evident, verify the symptom. GO to Symptom Chart. Symptom Related Diagnostic Procedures