A/T - Creak Noise On Turns/Speed Bumps

TSB 10-20-3

10/25/10

FRONT WHEEL DRIVE - CREAK NOISE ON
TURNS/OVER PARKING LOT SPEED BUMPS

FORD:
2010 Edge

ISSUE
Some 2010 Edge Front Wheel Drive (FWD) vehicles built from 5/15/2009 through 1/4/2010 may exhibit a creaking-type noise when turning left or right, or driving over parking lot speed bumps. This concern may be caused by the transaxle support insulator.

ACTION
Follow the service procedure steps to correct the condition.

SERVICE PROCEDURE

1. Using a Chassis Ear, access the transaxle support insulator from under the hood. Proceed to Step 2.

2. Next road test the vehicle to determine if the transaxle support insulator is the source of the noise by turning the steering wheel left to right and/or driving over parking lot speed bumps.

a. If the transaxle support insulator is the source of the noise, proceed to Step 3.

b. If the transaxle support insulator is not the source of the noise, discontinue this procedure and perform normal Noise, Vibration and Harshness (NVH) diagnostics. Refer to WSM, Section 100-04.

3. Replace the transaxle support insulator. Refer to WSM, Section 307-01.

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

102003A 2010 Edge FWD: Replace 2.1 Hrs.
The Transaxle Support
Insulator Includes Time To
Diagnose With Chassis
Ears (Do Not Use With
Any Other Labor
Operations)

DEALER CODING
CONDITION
BASIC PART NO. CODE
6038 42





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