Body - Liftgate Window Glass Breakage
TSB 11-2-902/07/11
BROKEN LIFTGATE WINDOW GLASS - BUILT ON OR
BEFORE 10/15/2010
FORD:
2010-2011 Escape
MERCURY:
2010-2011 Mariner
This article supersedes TSB 10-22-10 to update the Part List and Service Procedure.
ISSUE
Some 2010-2011 Escape and Mariner vehicles built on or before 10/15/2010 may experience the liftgate window glass breaking, typically when colder ambient temperatures are present.
ACTION
Follow the service procedure steps to correct the condition.
SERVICE PROCEDURE
1. The liftgate should be closely inspected for any signs of impact or external damage.
a. If evidence of damage is present, do not continue with procedure.
b. If no evidence of damage is found, proceed to Step 2.
2. Replace the liftgate window glass. The new glass includes a revised through-bolt striker design. Reference Workshop Manual (WSM), Section 501-11, Glass, Frames, and Mechanisms.
a. The new wiper arm cover is to be used in place of the original liftgate window glass handle.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
110209A 2010-2011 Escape, 0.8 Hr.
Mariner: Replace The
Liftgate Window Glass (Do
Not Use With Any Other
Labor Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
7842006 01
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