Pinpoint Test L: The Voice Guidance Is Inoperative/Does Not Operate Correctly

Information and Entertainment System

Pinpoint Tests

Pinpoint Test L: The Voice Guidance Is Inoperative/Does Not Operate Correctly

Normal Operation

The voice-assisted route guidance is broadcast through the front speakers. The volume can be adjusted using the settings on the Audio Control Module (ACM).

This pinpoint test is intended to diagnose the following:

- Incorrect voice guidance setting
- Audio system concern
- ACM



PINPOINT TEST L: THE VOICE GUIDANCE IS INOPERATIVE/DOES NOT OPERATE CORRECTLY

-------------------------------------------------
L1 CHECK THE VOICE GUIDANCE SETTING


- Adjust the voice volume to approximately 50%. Refer to the Owner's Literature.
- Set a destination and start the route using the navigation controls. Refer to the Owner's Literature.
- Observe the voice guidance.
- Does the voice guidance operate correctly?

Yes
The concern was caused by an incorrect customer setting. INSTRUCT the customer about the correct use of the voice guidance feature.

No
GO to L2.

-------------------------------------------------
L2 CHECK THE SPEAKER OUTPUT


- Carry out the speaker walk test. Refer to Audio Control Module (ACM) Self-Diagnostic Mode Audio Control Module (ACM) Self-Diagnostic Mode.
- Do the front speakers operate correctly?

Yes
GO to L3.

No
GO to Pinpoint Test X. Pinpoint Test X: Poor Quality/Distorted/No Sound From One Or More Speakers (Not All Speakers) - Premium Sound

-------------------------------------------------
L3 CHECK FOR CORRECT ACM OPERATION


- Disconnect all the ACM connectors.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect all the ACM connectors and make sure they seat correctly.
- Operate the system and verify the concern is still present.
- Is the concern still present?

Yes
INSTALL a new ACM. REFER to Audio Control Module (ACM) Audio Control Module (ACM). TEST the system for normal operation.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.

-------------------------------------------------