Body - Front Door Window Stress Cracks
TSB 12-1-501/12/12
FRONT DOOR WINDOW GLASS STRESS CRACK(S) -
VEHICLES BUILT ON OR BEFORE 4/22/2011
FORD:
2011 Edge
LINCOLN:
2011 MKX
ISSUE
Some 2011 Edge Sport, Edge Limited and MKX vehicles built on or before 4/22/2011 may exhibit a stress crack(s) in the front door window glass. Typical complaint is stress crack that originates from glass edge(s).
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Replace front door glass exhibiting stress crack.
New part has brackets bonded to the bottom edge.
Refer to Workshop Manual, Section 501-11.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
OPERATION DESCRIPTION TIME
120105A 2011 Edge And MKX: 0.7 Hr.
Inspect, Replace One (1)
Front Door Glass (Do Not
Use With Any Other Labor
Operations)
120105B 2011 Edge And MKX: 1.3 Hrs.
Inspect, Replace Two (2)
Front Door Glass (Do Not
Use With Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
7821411 01
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