Attachment III - Technical Information
OVERVIEWThe SYNC(R) "911 Assist" and "Vehicle Health Report" features, which are specified as standard features in the U.S. market, are not present on the affected vehicles. These features were not properly configured, and as a result, cannot be activated through the customer inter[ace. Before delivering any of the vehicles involved in this program, dealers are to reprogram the Accessory Protocol Interface Module (APIM) to activate the "911 Assist" and "Vehicle Health Report" features using the IDS.
SERVICE PROCEDURE
Accessory Protocol Interface Module (APIM) Reprogramming
Programming Notes:
^ When carrying out the reprogramming procedures, follow the scan tool on-screen directions.
^ Make sure the battery is fully charged before carrying out the programming steps.
^ A hardwired internet connection is strongly recommended when programming.
^ If unable to complete reprogramming because operation stops or errors are received, internet browser settings may need to be configured. From the on-line OASIS tab, select the "Service Tips" tab, then select "SYNC� Software Programming v1.1" under "Job Aids".
^ The scan tool and a USB male A to male A cable (CCMUSB2-AM-AM-10 or equivalent) are required.
^ The flash procedure deletes any paired phones that were in the SYNC(R) system.
^ The file for the flash needs to be downloaded from the online database. Allow for extra time for the file to download. The file is approximately 80 megabytes.
1. Connect a battery charger to the vehicle.
When connecting the charger, the negative battery charger lead must be connected to a clean chassis ground, not the negative battery post.
2. Place the ignition in the "RUN" position,"ON" for Intelligent Access (IA) vehicles.
3. Connect the scan tool and Vehicle Communication Module (VCM) to the vehicle.
4. NOTE: The IDS program must be closed before attempting to program the APIM.
Open Internet Explorer on the scan tool and go to the technician service publication web site. On the vehicle ID tab, select "Read VIN & DTCs", and select "Go".
^ If there are any DTCs, record them and select "Cancel".