Entertainment System - DVD Player Won't Turn Off

TSB 11-3-30

03/31/11

HEAD RESTRAINT DIGITAL VERSATILE DISC
PLAYER WILL NOT TURN OFF WITH POWER
BUTTON - BUILT ON OR BEFORE 1/26/2011

FORD:
2011 Flex

LINCOLN:
2011 MKT

ISSUE
Some 2011 Ford Flex and Lincoln MKT vehicles built on or before 1/26/2011 may experience the head restraint digital versatile disc (DVD) Player not turning off with the power button. The head restraint DVD player may appear to power down normally with the screen go blank momentarily, but then power back on.

ACTION
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

1. Place vehicle ignition system in accessory or run position.

2. Turn on the head restraint DVD player using the power button and allow the system to boot up to the main menu screen.

3. Press the head restraint DVD player power button to turn the unit off. If screen momentarily goes blank, then turns back on, replace the faulty head restraint DVD player and reference Workshop Manual, Section 415-00: Information and Entertainment Systems for removal and installation instructions.





Parts Block

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

110330A 2011 Flex, MKT: Replace 0.3 Hr.
ONE Head Restraint DVD
player (Do Not Use With
Any Other Labor
Operations)

110330B 2011 Flex, MKT: Replace 0.4 Hr.
BOTH Head Restraint DVD
players (Do Not Use With
Any Other Labor
Operations)

DEALER CODING
CONDITION
BASIC PART NO. CODE
10E947 42





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