Ford Work Solutions(TM)

Ford Work Solutions(TM)

Inspection and Verification

1. Verify the customer concern.

2. Visually inspect for obvious signs of electrical damage.

Visual Inspection Chart






3. NOTE: Before evaluating any concern with the internet connection, make sure the location where the vehicle is being diagnosed is within the CDMA network coverage. Refer to the Ford Work Solutions(TM) consumer Web site for coverage maps.
If the fault is visually evident, correct the cause (if possible) before proceeding to the next step.


4. If the cause is not visually evident, GO to Symptom Chart. Ford Work Solutions(TM)